Standard Bank
UCount programe - wrong cell numbe

I registered for the UCount reward programme on 22 August, and tried to log in, only to find an old cell number on the system.

I've phoned to report this three times, and was promised it would be fixed within five days. It wasn't. I then emailed a complaint, and was told to phone My Updates and that it would take five days to fix. In other words, the content of my email was simply not read.

In addition I went in to the branch to check, and was assured that my current cell number is correct on the system. I was also told that other customers had incorrect information reflected on the UCount programme.

Why is UCount accessing incorrect and out of date information?

Why has my cell number NOT been fixed within the five days specified?

Myrtle Hoope

Company: Standard Bank
Country: South Africa
City: Contact centre

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