Virgin Insurance
Second hand quotation and replacement for damages

I was involved in the car accident on Wednesday 28/08/2013 around 10am with someone ran into back of my vehicle at a robot.

It is very interesting and disturbing to know that Virgin insurance would charge me the FULL Comprehensive Premium and wanting to replace my rear bumper and damages with Second hand material which costs just over R4, 300. the reason being; because the vehicle is out of warranty? When I spoke with the person who ran into my car, he has a 2005 Opera Astra and his insurance is replacing his front bumper and fitting coming to R21, 000 with brand new material. I am now very upset and curios to know why the other insurance companies do not replace his damaged part with 2nd hand?

The only reason why I joined Virgin Insurance because of the no excess charge if damages is more than R5, 000. If this is the kind of tactic Virgin insurance is using by replacing second hand product onto the customer's car to reduce your cost, I will make an official complaint and also find out from the consumer protection act and see if it is legal.

Company: Virgin Insurance
Country: South Africa
City: Cape town

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