AIG Life South Africa
DELAY IN SETTLING HOSPITAL CLAIM

I forwarded a detailed hospital account and copy of my ID on 17th July 2013 to AIG and obtained a claim number. On 24th July I sent an e-mail asking for an update but no reply. I have called the call centre twice and all I get told the claim is with assessors and that the claim takes between 7 - 14 days to settle, We are now 6 weeks down the line and absolutely no feedback nor settlement of the claim has been received, This is totally unacceptable service especially coming from a world leader in insurance. I have had this policy for 9 years and have paid premiums regularly from inception. I look forward to receiving AIG Life's response and settlement of my claim.

Company: AIG Life South Africa
Country: South Africa
City: Cape Town call centre

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