Standard Bank
NON-EXISTENT CUSTOMER SERVICE

I applied on-line for a U-Count Reward card on the 21st of June. I received an e-mail saying that my card would be posted to me, and that it would take up to 21 days for me to receive it. Today is the 29th of August. I have still not received my card. I have phoned their call centre about 4 times regarding this, the first time on the 26th of July, when I was told that they had not sent my card as they didn't know where to send it to, but would now post it to my home address, which they had all along. Alas, still no card. My husband and I have been banking with Standard Bank for over 20 years. We have numerous accounts with them, including my husband's business account, our home loan, and our children's investment accounts, yet they cannot give us a better than average interest rate on our home loan. I am seriously considering moving every last account to another financial institution, as I am sure we will receive far better customer service, cards delivered timeously, AND better interest rates. I am a VERY dissatisfied customer!

Company: Standard Bank
Country: South Africa
City: Western Cape

  <     >