Standard Bank
Unauthorized Debit order deductions

I received an sms on 23 August that R129.99 had been deducted from my account from an unfamiliar company name. I called the inquiry number to find out if perhaps it is one of my usual deductions but the company name was just reflecting differently.

I was told by Standard bank that they could only furnish me with the information that was already showing on the sms (pointless!). I had to pay them R20 before they would assist me the name and contact number of the company that deducted the funds. (this is not very service orientated)

So unauthorized access given by Standard Bank to some strange company to deduct funds from my account and yet it is my problem..
I have since reversed the debit order and the standard bank customer service agent that actioned the debit reversal informed me that Standard Bank is aware that this is happening to their clients - but how can they still allow this

Company: Standard Bank
Country: South Africa
City: General

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