First National Bank
Incompetent service

On the 26/09/2013 I went to FNB to remove a director from my business account and update my address, I was in a queue for over an hour, then with the consultant for another 45 min. He said all was done but when I logged on I realized he had unlinked my business card from all my other cards. I phoned FNB Clearwater but the phones just rang. On the 28/08/2013, I went to Horison View FNB to relink the cards. After more than an hour of trying them trying to figure out my account, I was told The man that assisted me at Clearwater FNB hadn't completed the director removal process, hadn't uploaded the mandates to the system and they can't access my business account to action anything. I was told that I need to go to Clearwater FNB as only the man that helped me can do updates to my account. I'm enroute to Clearwater now but I'm highly irritated as I've wasted over 4 working hours trying to sort out a simple task with the FNB.

Company: First National Bank
Country: South Africa
City: Clearwater

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