First National Bank
Further to my Saga from Previous complaint

I originally made a complaint 19th of August, FNB made contact with me and promised that the matter was being dealt with accordingly and someone would be in contact, I guess contact means "you the customer must try and sort this out and contact us". I applied for a home loan on 29th of June, attorneys were sent the wrong instruction, hence new instruction and amendments requested (FNB registers this fact only 2 weeks later). I call to make a complaint and process escalated, I call 2 and a half working days later and told instruction sent out and its the Attorney's fault, I contact the Attorney's who have no idea what FNB are talking about (and I trust the Attorney's over FNB, as FNB Home loans has been abysmal). My question is why am I fighting with FNB when its obvious I should be banking with another institution, I'm stating this here on Hello Peter, if this is not resolved within 24hrs I will be making contact with your competitors as my wife now says after this experience "FNB a pathetic excuse for a bank".

Company: First National Bank
Country: South Africa
City: Home Loans

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