Standard Bank
No Answers

On 21 August, I received a foreign payment into my account for the sale of my house, and the bank called me to go through the necessary procedure to verify the reason for the transfer and the money was released the following morning, at 4.30 that afternoon I received an sms on my phone saying that the whole amount was paid out to Co's, I panicked and called the call centre to report the problem. The call centre verified with dept and said that it was not but that it was the Forex Dept who had reversed the payment and that they were unable to contact them as they were already closed, and that I should call them at 8 am the following morning. At 7.30 that morning when they are not yet opened I received an sms saying the money was in my account, but it was not in my account. I called the forex department at 8am they said that they had not reversed the payment and I have been paid out, I must go to the bank, I went to Brooklyn branch, and they also would not give me any information and were very rude with regards to me enquiring about the money and demanding an answer, I am being investigated, but no one has contacted me, and has an answer as to where the money is or why

Company: Standard Bank
Country: South Africa
City: Brooklyn

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