Discovery Insure
Cancellation of policy without consent

My car was written off and the claims department of Discovery Insure informed me that the vehicle will be removed from my policy as soon as the account was settled, but I am welcome to add my new vehicle to the existing policy and it will continue. Today I found (by going on the website and checking my details) that my policy was cancelled, therefore since they removed the written off vehicle my new vehicle was not insured. Yesterday a tracker was installed on the new vehicle which is part of the insurance policy, but yesterday I had no insurance policy. Nobody at the call centre can be held accountable for this as it is clearly a problem with the main administration. After the issue was reffered to underwriting, I was informed that I am now a new client with Discovery Insure and have to provide all of my details again. My premium increased from 18 days ago when I added the new vehicle to my policy. The call centre tried everything possible to assist, but only have so much capacity. I refuse to be treated as a new client or have an increase on my premium. It is unacceptable that nobody with more capacity can assist in this regard.

Company: Discovery Insure
Country: South Africa
City: Claims/Underwriting

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