First National Bank
Not refunding funds after activity

On December 1, 2010, I received an SMS stating that I was to expect a call from an Agent on behalf of FNB.
I then later received the call and was then told that my Cellphone banking details needed to be updated, I then answered questions as they came. Not once was I asked concerning my PIN.
I was then asked to switch my phone off and unsuspecting, I then switched off. I then switched back on, at least 20 minutes later and received an SMS sighting someone tried to do a SIM Swap on my cellphone account. I then asked Vodacom to cancel the Swap since it wasn't requested by myself.
The next morning I noticed my phone was offline and then got to work to check on both my FNB account and my Vodacom account; then I found out that I was then defrauded of all the money I had in my account & also someone authorized a SIM Swap on my Vodacom account.

I then informed the bank and went to the police station to do an affidavit, I took then affidavit to the bank and was told to await results of an investigation. About 2 weeks later I went to the bank to find out what the outcome of the investigation was and got told the bank will not re-imburse me since the transfer was done using my details.

Company: First National Bank
Country: South Africa
City: South Africa

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