First National Bank
FNB doesnt care about thier clients

As a loyal FNB customer over the past 9 year I have always experienced good service from FNB until recently.

I decided to take the next step and apply for a home loan through FNB as they have been good to me over the past few years. The application went well and they "pre-approved" myself and the only step outstanding for me was to wait for the evaluation on the property to be done. The bank (FNB) then sent out a person who did the evaluation and the feedback I received was that my application was declined because and I quote "The property falls outside of the scope of the Banks Policy"

I then contacted the FNB Home Loans department and questioned the outcome to which they said FNB only allows 30% of the Townhouses in the complex to be financed through FNB, however they are currently sitting on 56%. So now I ask you, if your company stated they will only allow 30% and they are currently already on 56% why was my application "declined" as they are already above the 30% margin.

As a result of this my opinion about FNB and customer focus has completely changed, thus I am now deciding if I should stay on with FNB or change to another BANK.

Company: First National Bank
Country: South Africa
City: Home Loans

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