Discovery Insure
No service! No Response! Just Debiting My Account!

Please give me an urgent call in concern with this subject. I have, over the past couple of months spoken to multiple Discovery Consultant who either does not carry the message over to Palesa or She is plain and simple ignoring me. Can I just remind you that I'm the client and you are the service provider! I'm really NOT appreciating the deafening silence from Discovery Insurance. I have not received any feedback yet and that is utterly unacceptable.

Can you please quote to me Discovery Insurance's Service Level Agreement (SLA) to their clients, I'm sure you are now acting in breach of that SLA!

Can you also please quote to me Discovery Insurance's responsibility towards me according to the contract I agreed to.

In a few days it will be a full year and my car is still not 100%, that will be a year of constant calls and complaints!

I would appreciate it if I can get feedback from you before COB 20 Aug 13 (tomorrow) on my car as well as answers to my questions above.

Company: Discovery Insure
Country: South Africa
City: Everywhere

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