First National Bank
FNB Service and Online Banking

On Tuesday I tried to enter my online banking profile but had trouble remembering my user id. I tried to get a reminder, but there was a problem with the system and it could not find me, even though I had an account and a support number. I then called the online banking help centre to try and sort it out. I spent over an hour on the phone with some representatives who were not very knowledgeable and eventually spoke with a manager who was incredibly rude over the phone.

I eventually had to delete my online profile in order to re register and start a long process all over again. Due to the terrible service I received I logged a complaint, that I was assured would be responded to within 24 hours, but I have not heard anything back yet.

Today I tried to re register for an online account, but was met by constant glitches on fnb websites. This seems to be a strange thing to be happening with one of the most technologically advanced banks in the world (or at least that is what the advert says). Glitches included the website telling me that my cell phone code was incorrect despite trying it a number of different ways, and calling into the call centre again. There were more at the RMB w

Company: First National Bank
Country: South Africa
City: Online

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