Standard Bank
Respond to your message within 24 hours???

On 11 Aug I logged a query regarding personal details that can't be updated and I received a generic reply via mail stating that a consultant will respond to my message within 24 hours.

Today is 14 Aug? 3 days later and still waiting??

Guess I'll now also get another generic response of -

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards
Complaint Resolution Centre
0860 101 101
011 636 8860 (fax)
[Email Removed]

upon which I'll laugh until the tears roll because this will just confirm the incompetence / lack of taking ownership of issues that we all came to depend upon.

Good job Standard Bank - another way to drag your name through the mud by linking yourself to such an initiative called uCount.

Tracker #1892854

Company: Standard Bank
Country: South Africa
City: Head Office

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