RCS
Incompetance seems to be blamed on the customer

After contacting RCS and getting a settlement figure and relevant banking details I did a transfer settling my loan in full. This transfer was done on the 24 July 2013. A proof of payment was sent successfully as per Standard Bank internet banking site directly to [Email Removed] as per the settlement letter they sent out to me. Emme confirms no phone call was made to me after the 24th of July finding out why payment hadn't been made after settlement letter was issued. The payment made settled all arrears as well as the balance of the loan account. Emme was rude and arrogant justifying RCS's actions of handing me over despite the loan account being settled in full as I had fallen into arrears. She then proceeded to tell me to resend my proof of payment to a different email address then the one stipulated on the settlement letter. When asked why RCS handed settled my account she said no payment was reflecting. I then said it was not my problem as payment had been made to them in full and she confirmed it wasn't my fault but denied any responsibility on RCS's side. She was arrogant and unapologetic for any inconvenience caused and unhelpful.

Company: RCS
Country: South Africa

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