First National Bank
Switching to FNB not so easy

So I thought I'll jump on the bandwagon and join the FNB customer base. I decided on the online application route to apply for a cheque card, a linked petrol card, and a credit card. I qualify for the Platinum card with a Personal Premium Banker Experience, so I was confident that everything will run smoothly. So far, I was allocated a cheque account and the card will be delivered today. The credit card obviously required some paperwork, but they phoned this morning to confirm that is approved and on it's way. Each time they phone me, they want me to confirm all my personal details (why? they are phoning me, on the number in their records). When I asked Natasha at the Credit Card Division why, she told me I'm obviously not in the mood to cooperate!!! Worse still, my surname consists of two words and that is how I entered it online. It is also how it appears in my ID book, which I had to send them copy via email. Yet, they have added a dash between the two words, and did not capitalise the second part. The cards are printed incorrectly. The Petrol Card application disappeared.

Teboho from Pemier Banking has been superb in trying to sort it all out. I'm certainly not an FNB fan yet!

Company: First National Bank
Country: South Africa
City: Head Office

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