Momentum
Call centre has not done what they promised

I joined the Virgin gym through multiply on about the 10th July. The gym consultant entered the incorrect banking details for momentum to debit for the R649 joining fee. I then got an SMS saying membership was cancelled so I called and spoke to Collen to discover the banking details were incorrect but seeing as though you managed to take off the monthly installment he would use that same banking details for the installment and the debit order would go off that night. NOTHING. At the end of e month I get the same SMS. I call AGAIN and speak to Anne and she promised all the same things. Next day I try gym and guess what my membership is still cancelled so I call AGAIN. This time I speak to Leroy I tell him how angry I am at the incompetence and he guarantees the amount will come off at midnight on the 2nd July. And again nothing. So now after 3 attempts neither Collen, Anne or Leroy are competent enough to sort out my banking details correct. I am sure before long I will get another SMS saying you have cancelled it AGAIN. But I still pay full amount even though I could not gym on the 1st or 2nd of Aug

Company: Momentum
Country: South Africa
City: Multiply call centre

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