DMC
Illegal trace alert, account paid in full

Please sent a paid up letter and remove the trace from my Credit Profile.
Thank you, I attached proof that I've paid the outstanding amount. Still the trace has not been removed from my credit report. I've not received an answer from DMC in more than 2 weeks. They are also asking for a second accounts payment, I will not pay the outstanding amount as they have not provided me with a paid up letter for the 1st account which was paid in full.
This mail was from Shaun Olsen at DMC, after I inquired what the settlement amount was.

Good day. You may have a settlement figure of R564.00

Shaun Olsen
Specialized Queries Clerk: DMC
Email : [Email Removed]
Tel : 0437024600 Ext : 3570

From: Johanna Tietz [Email Removed]
Sent: Tuesday, July 09, 2013 12:49 PM
To: [Email Removed]
Subject: FW: Statement Contract No : 6130339

Good day
I wish to settle this account.
Please let me know what the outstanding amount is correct so that I can make the final payment.

I demand that the illegal trace be removed from my credit report immediately and the paid up letter be mailed to me.

Company: DMC
Country: South Africa
City: South Africa

  <     >