Motor Finance Corporation
Why all the waiting??

I was always a happy client with MFC, until they had to do something for me.

I sent them a email on the 24 of July asking them to please send me a statement, as I haven't received a statement from them via the post in ages.

After sending the email to them via their websites link, I received an automated email stating that they will get back to me with in 24Hs. Never received any response to that request.

I finally received a statement in the post on Monday 29th of July. tThere was unknown amount added to my bill.

I immediately gave them a call. I was on hold for 15mins until I gave up and hung up. While on hold, the automated message told me to submit my request for a statement via email (so they can not get to me, again).

I decided to go to Nedbank, as MFC is a division of Nedbank.

A very friendly, sales representative, in the Durbanville branch help me to get hold of MFC.

I got hold of an agent at MFC. She treated me like I'm an. What happened to the customer is always right.,

After about 20 mins, I now receive my statement via email. Why is good service always such a rare commodity?

Company: Motor Finance Corporation
Country: South Africa
City: National

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