First National Bank
Horrific service and incompetent personnel

After all the money that FNB spends on marketing, one would think that they would at least try to back it up with competent staff who at least know what they are doing. I applied for a credit card and did all the necessary application admin. They subsequently called and left a message on my phone with a number (0860 10 24 90) to call them back. I called and the person who answered the phone said I needed to call a different number which I did (0860 327 827). This person I spoke to also said I needed to call a different number (011 369 2800) which was now getting very annoying. When I called the last number the person said I must call the first number. Geez!!! WT?!! How may useless people can one organization have? Or maybe FNB needs to train its people in a way that adds value to itself and it (potential) clients. It is rare when a bank shows you its true colours before one even starts banking with them. I guess I dodged a bullet there.

Company: First National Bank
Country: South Africa
City: Call Centre

  <     >