First National Bank
CHEQUE ACCOUNT FROZEN BY FNB FOR 31 DAYS!!!

On the 01/07/2013 I received a call from Lareeza Madramoothoo, a prevention consultant of FNB's online department who advised that there was possible online that occurred between accounts within my portfolio. Funds were transferred between my accounts and also to third parties at other financial institution. She advised that they (FNB) have blocked my accounts to prevent further and that they will undergo an investigation to reimburse me with the amount that had left my portfolio. She e-mailed me an "Affidavit to report online " and requested other supporting documentation. On the 02/07/2013 I sent (via e-mail as per her request) the completed application form comissioned by Zainub Gunny of FNB's Musgrave Branch, bank statement with transactions highlighted, Affidavit from SAP and SAP case number. According to Lareeza Madramoothoo, the service level agreement (SLA) is 7 working days. It had since been 23 working days and still I have had no response! My account has been frozen, my debit orders have not gone off which have lapsed policies, bond repayments & tarnished my credit history! I have been living of my absa credit card!!!

Company: First National Bank
Country: South Africa
City: ONLINE DEPARTMENT

  <     >