Standard Bank
No respect for client

Access to an Access Bond (!) has just been cancelled due to a new requirement from the bank. No notification of this requirement has been provided. Access to the account has merely been cancelled with a message in read to contact the home loan centre. After exactly 14 min and 39 sec on the phone a very nervous call centre clerk had to deal with my enquiry. I have been informed that I could receive a letter informing me of the new requirement in about 3 weeks. Is this a bank of the KGB? They have no respect for clients.

Company: Standard Bank
Country: South Africa
City: Homeloans

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