First National Bank
Online site failure

Since the launch of the new online banking site, I have had problems logging in.
I was blocked and contacted the call center who took me through a number of routes to try and reset my password and user ID without success.
The assistant then offered to do it but would charge R50 for the service. Ridiculous when this is due to a change made by FNB and a site filled with bugs. (The OTP buttons for email sent to my SMS and SMS sent to my email) After a couple of hours I repeated the steps again and managed to change by logging into RMB private. I had to delete all passwords and my browser history each time I want to log in. I have tried again today and am again locked out. Not at all convenient. Planning to give 'Beep' bank a call in the morning

Company: First National Bank
Country: South Africa
City: Capetown

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