First National Bank
USELESS ONLINE BANKING CALL CENTRE

Hi

I am disgusted but the terrible service I got today. I urgently needed to log a payment and was getting an error which saidd contact online banking. 1stly I tried caling 8 times and each time I wolud wait for 15 minutes and not get through. I tried the next day. When I got hold og online banking they said no they will transfer me to E-wakllet. On the call transfer, E-wallet said theat they can't help me and said I must hold on so they can transfer me back.

I held on for 14 minutes. I dropped the phone andthen could not get through.

This is pathetic and I would not advice anyone to switch to FNB if this is how they value their customers. I am abolutely livid. I need to make a payment today and Im sure they gonna come back to me after a few days but it will be too late then.

I should have stayed at my old bank.

If FNB's excuse is that they had high call vlomes then that is a grade1 excuse. Get more agents-simple! No point of getting new customers if u cannot retain them -what is the point? Retention is based on continued good service!

2 days and multiple unsuccesful calls later and my issue is still not resolved!!
This really left a bad taste in the mouth!! SIES FNB!!

Company: First National Bank
Country: South Africa
City: ONLINE BANKING

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