First National Bank
Once you switch you'r no longer important!

I am now getting quite irrritated. I have a Premier account with FNB - I was under the impression this meant that I am an important client. (as per your advertising - perhaps I should report you to the Advertising standards bureau)

I logged a query regarding the fact that I am unable to use my credit card (It keeps getting declined) on the 9th July - this is still not resolved.

11th July revcieved case number:25783880 -
15th July - received feedback asking for proof of problem as there is no reason for my card to continuously be declined
18th July - forwarded proof that my card is being declined for no reason
23rd July - received acknowledge of email from 18th with new case number - 25816157
26th July - STILL NO FEEDBACK OR RESOLUTION

If it took me this long to respond to queries I would have been fired by now. What is the point of advertising that if you have a premier account you get such "Wonderful benefits" What benefits? Right now I don't see the "benefit" of banking with a lazy bank who takes 3 weeks to respons to something simple!

If you don't want to provide service, then I don't want to pay bank charges! DON'T PHONE ME - JUST FIX IT!

Company: First National Bank
Country: South Africa
City: Premier Banking/Card Div

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