First National Bank
AUTHENTICATION

I CALLED FNB ONLINE BANKING TO UPDATE MY INCONTACT DETAILS, GOT THROUGH TO A CONSULTANT WHO ASKED ME QUESTIONS UNRELATED TO MY ACCOUNT AND ABOUT ACCOUNT THAT I HAD YEARS BACK AND DON'T REMEMBER MUCH ABOUT THOSE ACCOUNT AND IT HAPPENED THAT I FAILED THAT AUTHENTICATION. SO I ASKED IF THERE ISNT ANY OTHER WAY FOR ME TO BE AUTHENTICATED AND THEY REFUSED BECAUSE FROM MY UNDERSTANDING FNB CAN VERIFY DETAILS VIA A CARD AND PIN VERIFICATION PROCESS OR ASK QUESTIONS RELATING TO WHAT YOU HAVE DONE IN THE ACCOUNT IE: TRANSACTION, ADDRESS DETAILS, ETC. I FIND THIS AS INCONVINIENCING TO FNB CUSTOMERS BECAUSE WE CALL THE CALL CENTRE TO AVOID GOING TO THE BRANCH FOR DIFFERENT REASONS AND I DONT THINK ONLINE BANKING IS GOING THE EXTRA MILE TO ASSIST IN WHICH EVER WAY THEY CAN TO HELP THEIR CLIENTS. IT WAS NOT AS IF THE INFORMATION I UPDATED WAS NOT ON MY ACCOUNT, IT WAS ON THERE UPDATED FROM A DIFFERENT DEPARTMENT WHO VALIDATED ME ASKING ME QUESTIONS FROM MY ACCOUNT NAMELE GENERAL ENQUIRIES AND CELLPHONE BANKING DEPARTMENTS, SO WHY IS IT DIFFICULT TO FOLLOW SUIT WITH ONLINE BANKING, I THINK THE SERVICE IS PATHETIC

Company: First National Bank
Country: South Africa
City: FAIRLANDS

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