Virgin Insurance
Premium went up, waited 9 mnths for repairs

Processed claim in October 2012, after ALOT of back and forth and terrible service, claim was thankfully sorted by Thumela. Absolutely shocking service, but eventually it was done after 9 months and finally completed in July 2013. My query now is why should my premium have gone up just after the claim, but I hade to wait 9 months for completion!?
Shamiela said that is policy and there is nothing the that can be done. I am not impressed as it isn't about the money, but the principle of the matter.
I wouldn't recommend Virgin Insurance to anyone if this is the kind of service to expect!

Company: Virgin Insurance
Country: South Africa
City: Cape Town

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