Capitec Bank
Incompetent Branch

I wanted to apply for a personal loan with Capitec bank. It has now taken me nearly 2 weeks just to get clearance for the loan.

The Mall@Reds branch is definitely the most incompetent branch I have ever seen. In the past to weeks I have been to the branch a total of 5 times and we are still nowhere with this matter.

Your staff keeps promising me that they will phone me, and in the end I have to phone them!

Mpho was the lady handling my loan - useless.

Your staff is as. I am not even sure they know what they are doing and your manager on duty answers me in a sarcastic tone like I am 3 years old.

Everytime I get to the branch something else is wrong. If the systems are not offline, for 2 days in a row, then the system is slow or something else needs clearance.

When the clearance is obtained and I get to the branch, off course something else is wrong once again. How can your staff let me know I have clearance and we can move on and as I get there something is wrong once again???

I don't know how you guys operate but I sure as will never bank with Capitec again and I'm pretty sure all the FNB radio ads are referring to Capitec when they talk about beep bank.

Company: Capitec Bank
Country: South Africa
City: Mall@Reds

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