First National Bank
POOR RESPONSE FROM STUDENT LOAN CENTRE

I've been a loyal FNB customer for the past 4 years to the point where I managed to persuade many friends and family members to switch their banking to FNB as well. I recently (24 June 2013) applied for a student online, after all the advertising they've done to promote their convenient online services. After applying, I received an email confirming the application, a reference number and stating the relevant documents I would need to send to them which I did. After not hearing back from them, I decided to follow-up on the progress of my app, where 6 different consultants assured me that they couldnt pick up my application on the system. I was told to reapply telephonically but that all the consultants were very busy and they would have to call me back. They didnt, and I decided to reapply online and request them to call me BUT STILL NO RESPONSE FROM FNB after 5 days of waiting (they assured me they would call within 2 working days). All I can say is that for a bank who pledged to provide the best services, I am very disappointed with the poor response. I would request to speak to someone of a higher rank than a call-centre consultant who would actually be of assistance to my needs.

Company: First National Bank
Country: South Africa
City: Student Loan Department

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