Standard Bank
Unauthorized debits

I have been banking with standard bank since 2001 and due to recent circumstances I am forced to close my cheque account with them.. Numerous unauthorized debits were deducted from my account since August the 12th 2013. These debits were deducted at random periods thereafter and each time I had to call in to report the matter. I was advised to place a stop order on the days that these debits were made but was also told that these very same debits would be authorized by Standard bank if they occurred on a different date. And this is exactly what happened .. My account was riddled with unauthorized debits in September and now in October as well.. The best part is with every reversal I logged in telephonically, I was debited with R115 for an unpaid debit fee..so I had to call in again each time to explain that I was incorrectly charged with an unpaid debit and that it was actually an unauthorized debit..some of the consultants were quite smug about it and insisted I come into the bank to do the reversals as they couldn't do it telephonically..ultimately my account ran into arrears and they asked me if I wanted an overdraft facility! I closed my account today.

Company: Standard Bank
Country: South Africa
City: Cape Town

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