Oneplan Health Insurance
Useless Useless Useless

OnePlan has a sophisticated system of messages and emails to tell you when you owe, when something is paid and when you've loaded your card... but I am YET to see that it works efficiently! I've been a customer for one year and I am so SICK AND TIRED of their claims department NOT getting it right.

I've been getting requests for excess since last year, BUT have called more times than I can remember to instruct you to take the payment off the premium paying account BUT NO... although I get the message

Dear Lynne Voros,
According to our records, your request has been fulfilled and the case "excess" is now closed. Should you encounter the same issue again, please reply to this email or contact us using this reference number CAS-100752-M8J2P8. We hope that we have responded to your request in a timely and professional manner.

I AM STILL GETTING messages to pay!

WHAT THE IS WRONG WITH YOU???

And then to add insult to injury I have three claims for ONE incident and my premium is put up. Heaven help me if I get really sick... I'll start owing YOU. I've been with you one year and had NOTHING but hassles

I've had enough of your ineptness to operate properly

Company: Oneplan Health Insurance
Country: South Africa

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