Unity
Requested cancellation but still debited account

I refer Unity Insurance to the e-mail below which acknowledged their receipt of my e-mail requesting cancellation of my car cover policy with them on 28 June 2013. However, they went ahead and tried to debit my account on 10 July 2013. This resulted in charges against my account as I did not make provision for this transaction. Well, I didn't have to. Please sort this out, and ensure that the bank charge of R138.00 against my account is paid.

Good day Mr Riba
Thank you for your mail dated 28/06/2013, regarding the cancellation of your policy.

We have escalated the enquiry to our group specialist team. You will be contacted shortly to finalize the cancellation.

Should you require any further assistance, please feel free to contact us.
Yours faithfully

Tommy Vrey
Policy Service Consultant - Contact Centre
Telesure Group Services
Tel: 0860 109 190

Company: Unity
Country: South Africa
City: Johannesburg

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