First National Bank
Escalation of complaint

Last week Monday I brought to your attention numerous outstanding issues the Premier Suit has failed to complete, via this public medium. As of the close of business today, only one of them has been resolved. Further, my emails with the premier suit are no longer being either replied to or even acknowledged as I requested that they be. Due to their inability to follow simple instructions, like personally acknowledge emails and to provide me with feedback on a daily basis, I now consider the Premier Suit personnel incompetent and expect to deal exclusively with at least a supervisor from now on. As some of the matters involve incorrect billing, this is grounds to get the ombudsman involved. Further I see that you have now changed the automated reply from guaranteeing service within 24 hours to guaranteeing service within 48 hours, which I'll point out you still are not living up to. So for a reduction in the services you are now offering me, why are you not accordingly reducing my fees? Please ensure that the person who contacts me is up to speed on all of the issues involved as I will not explain myself again.

Company: First National Bank
Country: South Africa
City: Gauteng

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