Virgin Money South Africa
Who doesn't love being misled and ignored

1. False accusation of "credit risk": I have never paid VM late, nor anything less than the full amount due. I have no debts whatsoever, and earn much more than when VM first issued me a card. Nonetheless, I received a letter implying that VM would not issue a new card when the old one expired because of uncreditworthiness.

2. Useless call centre: When I called to query the letter, I was transferred erroneously to ABSA twice, by two incompetent agents. The third agent appears to have misled me, stating that the letter was an error and I am a model customer with nothing to fear.

3. Useless email support: 5 days before the card expired, I had received no further feedback and therefore emailed. After being given the runaround and forcibly answering absurd "security" questions (since when are my full name and DOB a secret?), I was simply ignored. (A week has passed now with no response.)

I cannot recommend strongly enough that prospective customers should avoid VM like the plague unless you actually enjoy Kafka-esque exchanges with call centres and email customer service. Chances are, unless they get to charge you lots of interest, they'll probably not give you a new card either.

Company: Virgin Money South Africa
Country: South Africa
City: Call Centre/Online

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