First National Bank
Disappointed client after many years of banking

FNB recently communicated that some transactions on accounts were double debited and clients should check their statements and contact them to reverse certain incorrect transactions. I found 4 transactions (cash withdrawals from atm) whereby the amount was debited twice. I contacted their cheque account call centre and was told that I need to go into a branch. I am a very busy person, that does not have hours to sit in lines because my bank which I trust with my hard earned money made administrative/system errors. If my identity and account details were verified over the phone, why cant the issue be resolved telephonically?

I am disappointed as the services they offer are excellent, makes life easier... but FNB lets get the banking part correct first.

Company: First National Bank
Country: South Africa
City: Headoffice

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