Alexander Forbes Financial Services
Poor Service

Hi I have filled out an online form to link my preservation fund to my new email address and profile as I have subsequently changed jobs and did not want to loose track of my previous preservation fund. I got access but when I click on my preservation fund balance I get a dont have access message. I have logged so many calls to get this resolved and get no response. I phone the call centre and push 3 to go onto the online help selection and then get passed from one person to another and no one can ever help me. I get put on hold all the time for each person I get transferred to. I find the service utterly ridiculous. please try phone your own call centre to get a detail changed and act like a customer without knowing exactly who to speak too and find out for yourself how you get treated.

Disgusted.

Simon

Company: Alexander Forbes Financial Services
Country: South Africa
City: Sandton

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