Finchoice
Not providing client with the correct information

I had a kwik advance that was due on the 12/06/13 and was not paid due to personal reasons, and i made arrangement with Kenneth from Collections Dept for the arrears, who i asked if i will be able to have access and said yes but will not be able to give the amount and advised me to call Client services after i've paid, the D/O went of on the 25th of June and i called as per Kenneth's instruction and to my surprised i was advised that my account needs to be monitored for 2 months, that was news to me because Kenneth didn't say anything about 2 months, i spoke to Clint who was not helpfull at all and advised of the 2 months story and could give a reason as to why account will be monitored, i called again and spoke to Duri who advised me that he will have to listen to the called to establish if Kenneth did advise me of the 2 month, he called me back after listening to the call and told me the story that i told me, and advised me its not on the collections script he said he wasn't supposed to give me that info, i am inconvinienced as i could've made other plans if i knew that will not have access, i am not happy with the servise and and just want to close this account and will never re

Company: Finchoice
Country: South Africa
City: Cape town

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