Absa
ABSA customer service and retention = a disgrace

I have had a few problems with ABSA over the last few months. Firstly, when I applied for an overdraft, they looked at incorrect information in making their decision, and subsequently denied it, without even letting me know. I had to call them about 5 times to get any feedback. I complained about this in March, via email. I received a reply at the end of May, apologizing, and offering me no monthly charges for 6 months. OBVIOUSLY I have been charged the monthly fee, and I now need to phone and speak to a million different people to get any answers. On top of this I have 3 charges that say CBP capatalization, and of course no-one knows what this is. In addition, when I contacted them via email regarding my credit card, they did not respond. I have about 50 emails in my inbox from ABSA. I can say with utmost certainty that 5 of those are from actual people, while the rest are automated responses. I am quite fed up with their pathetic excuses and unhelpful staff. We trust them with our money and this is how we are treated. Awful customer service.

Company: Absa
Country: South Africa
City: Cape Town

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