Standard Bank
Moving you forward or pushing you away?

I am appalled in general at the poor customer service I have received from Standard bank. I recently closed my second Standard Bank bank account at the bank - because I have opened a new account elsewhere (I decided to speak with my feet). I cancelled the account over the phone - initially, they could not close the account as the R11.80 I had already paid them took more than 24 hours to reflect (I will never understand how it can take longer than a day for payments between join accounts to reflect?). I asked that the assistant - Tiyani Rikhotso - to call me the following day to notify me of closure - he did not. I then phoned him myself today to follow up - he said 'yes' the account is closed. I asked him to please email the account holder (which would be me) with proof that the account was in fact closed - he said they are unable to provide me with 'proof'. I said surely not? He insisted that he was unable to do so. I asked twice to speak with his superior - wanting absolutely no issues in future with further bank charges in that account. He told me after both requests that the line was busy and that there was nothing he could do. Standard Bank - how are you "moving 'me' forward"?

Company: Standard Bank
Country: South Africa
City: Johannesburg

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