First National Bank
Multiple issues with my account

1. FNB have charged interest in spite of my account being paid in full as it always is. Issued statement reflects that the amount due and amount paid are identical, nothing overdue. It should be a simple matter for FNB to rectify this rather than turning it into another customer service fiasco, but I have been waiting since the beginning of June for this to be corrected.

2. For months I have been requesting assistance from FNB regarding an overseas online shop that has failed to issue a refund for returned faulty goods. Shop owes me in the region of R1000. E-mails to FNB customer services just get ignored. No wonder retailers think they can just get away with not issuing refunds.

3. I have been telling FNB since last year that someone at the bank entered a random, non-existent billing address on my credit card account in August 2012. Instead of fixing it someone then went and changed the e-mail address for my statements. Again e-mails requesting the address be corrected are simply ignored.

4. I have requested an explanation of the allocation of reward points as they appear to have been allocated inconsistently. Once more e-mails to FNB have been ignored.

Company: First National Bank
Country: South Africa
City: Card

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