RCS
Settlement does not reflect after 23 Days of EFT!

On the 30th of May I made a phone call to the RCS Cards (Queenspark) division. I enquired about the settlement amount in order for me to pay my account in full and close the account. I was given xxx as the settlement amount by the call centre consultant and I also ensured the correct reference number to use. I was instructed to use my CARD NUMBER as it appears on the card and to send proof of payment to a given email address by the consultant.
A week or so went by and I started noticing missed calls from a private number on my phone. No voice messages was left and I couldn't return any calls. On 12 June I received the following threatening SMS: "YOU HAVE NOT MADE THE AGREED PAYMENT ON YOU QUEENSPARK ACCOUNT. PLEASE PAY xxx TO AVOID HANDOVER TO OUR COLLECTIONS DEPT OR CONTACT US ON 0861678878"

I phoned immediately and numerous other times. Every consultant asks to get a proof of payment which I provide again sending it directly from my Internet Banking website.

I received a similar SMS today (23 June) threatening me again to pay. I PAID YOU. I expect a formal letter of apology for this bad accounting principals as well as assurance of a restored credit record.

Company: RCS
Country: South Africa
City: Queenspark Card

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