First National Bank
Do you even care about how you can help me?

I called the credit card line at 10 am today to find out why an amount of EUR380 had been declined last night when I had almost twice that amount available in my account. (allowing for more than the advertised exchange rate.) I have registered for online banking and In touch notification, I am not receiving notifications, the app doesn't work so everytime I need to do something, I have to drive to The Glen shopping mall to help me, 30 min away, my petrol, parking fee, etc...
I first had to thru the usual voice prompts, hold on for the operator and was running out of airtime. First Xenobia refused to call me back saying she was too busy, then she eventually offered to call me back when she couldn't clarify my questions. So another trip to The Glen. There I was also promised that someone would call me 'soon'. Still waiting. Have a fractured femur, so each trip is a painful experience. Very kind helpful staff at The Glen & Vincent Park Mall, but Credit card staff seem to think they are doing you a favor, take over a week to reply to e-mails and are uninformed with bad telephonic skills. Not sure if FNB card division care about how they can help you.

Company: First National Bank
Country: South Africa
City: Credit card division

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