Outsurance
Outsurance lack of helpfullnes car hire extention

I am obliged to send this Complaint through to you, as I am very unhappy about the inconsiderate unhelpfulness we received on handling the mentioned claim from Outsurance. This claim was lodged in middle May, with a delay in parts supplied, the car hire expired before the car was fixed. After numerous phone calls, an estimate was given on Wednesday the 12th of June of Friday 14th of June for completion. I have personally requested an extension of the car hire for the 2 extra days as it was Friday the 14th of June, after the claims agent returned my call, I spoke to the panel beaters, who has confirmed a new estimated date of completion of Thursday the 20th of June. Today, the 20th of June, I was told that there are more damages found, and a request for authorisation was send through yesterday already. The panel beaters have confirmed that they can confirm the delay in parts and extra damages, but no such assistance was offered in regarding an extension of car hire until such time that the vehicle is fully repaired, so as to not inconvenience the client. Surely the client cannot be prejudiced by this delay and this does not sound like they are treating their customers fairly?

Company: Outsurance
Country: South Africa
City: Pretoria

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