Standard Bank
Standard Bank Home Assurance

On Friday 05/06/2013 i reported that my geyser has a no warm water issue. Got referance 9463096. I then got a message that my case was referred to Solomons Electrical. The electrician then came out the same evening and tried to replace the element which consequently has packed up. He then tried replacing the element and then confirmed with insurance that it is leaking by the element and plumber need to assess as we might require new geyser. Then received new referance 9463139 and plumber was there the following assessed took pictured and forwarded it to the assurance for claim authorisation. He confirmed once they gave the go ahead they will replace the geyser. Up to that point i was satisfied with the service and did not mind paying access for new geyser. After not hearing from the assurance and plumber i contacted the assurance and they confirmed that claims department is closed and should contact them the following day. i then contacted them again numerous with no pleasure and no resolution. after being confirmed by the consultant mcdonald & manager that they will waive the access got a call today Tuesday - 5 days without hot water that i now need to pay excess.

Company: Standard Bank
Country: South Africa
City: Home Assurance

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