First National Bank
Exceedlingly unhappy with FNB

On 17/05/2013 I ordered a Samsung Tablet as I was having a shoulder op in June and it would make things easier for me. I contacted them on 06/06/2013 as I had not heard anything and they responded telephonically on 11/06/2013. Iwas told - with no apology - that there had been a glitch in the system and I had to re-order - I was so annoyed I declined. My anger comes from nothing being put on the website advising that there was a problem and we should maybe follow up if we were unlucky enought to have applied between certain dates. I have since read that to get R50 pm off I, as a platinum card holder, must spend R5000 pm whereas a gold credit card holder has to only spend R1500 - what do I do - close one and open the other? I still want a tablet but I also want these 2 issues to be addressed. I don't normally moan but this coupled with the disastrous experience from your home loan call centre recently has irritated me enough that I feel a complaint is totally justified. My business and I hold 4 accounts at FNB and have been told by the commercial branch manager that we are valued clients - not for much longer if this low level of service continues.

Company: First National Bank
Country: South Africa
City: ONLINE

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