First National Bank
Inefficient processes

I applied for a credit card on 04/06/2013 and received an SMS indicating that it was in progress and I will be contacted. I contacted fnb the next day & the consultant advised me that I needed to send my pay slip and a copy of my Id. I emailed it to the address provided. I then received an email from the premier suite requesting a copy of my Id, which I subsequently sent (the same copy) to her. She acknowledged receipt, and informed me that credit card division would contact me. I received an SMS 11/06/2013 indicating that I must fax a copy of my Id to a certain no, by now I have sent a copy twice. I subsequently phoned premier suite only to be informed that my picture in the copy of my Id is not clearly visible and that I should resubmit a better copy, which i subsequently did. I am growing increasingly frustrated at the lack of communication, surely this could have been communicated to me before I sent my Id for the second time. This is not the first time I have experienced service like this from FNB and should I experience more delays I am tempted to cancel the application and apply for a credit card elsewhere. FNB does not offer the service they boast of in their ads.

Company: First National Bank
Country: South Africa
City: Credit cards

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