Absa
Incompetent employees and lack of knowledge

I went to ABSA Bank and joined the customer service line to increase my withdrawal limit as well as set up my internet banking. I finally got to the front of the line after waiting in the queue for over an hour as there were not enough consultants at the desk. I notified the consultant that I need to sort out my internet banking and he did confirm that I could do it from my laptop at work. I told him that I was not aware of that. So he went on to set it up. He told me everything is set up and I can go to work and login immediately and complete my EFT. I did not deposit the money at the tellers as the queue was too long and I though it would be quicker at the customer service desk. Please note that when changes are done, I normally sign documents at the bank. I was given no documents to sign. This proves that ABSA employees are incompetent employees with lack of knowledge. I would expect a bank like ABSA to have proficient employees.

I left the bank being notified that everything is set up and I can complete my EFT that was a matter of urgency. I went back to work only to find out that I am unable to access my internet banking. I called the customer service division and requested

Company: Absa
Country: South Africa
City: Ferndale

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