Absa
INCOMPETENCE

I spent an hour and a half yesterday dealing with three individuals to close two fo my four accounts. I then try and access my Internet Banking this mornining to operate my remaining two accounts and no longer have Internet Banking.
This after confirming with the teller yesterday that this would not affect the internet banking and that I would still have access to the remainging accounts.
After calling the customer care line this morning I was informed that Internet banking was removed and that I should go back into the bank to get it activated. This after inforning her that this Internet Banking was activated before these accounts were even opened.
I am in the process of moving to FNB and one of the consultants at ABSA asked me yesterday, for what reason. THIS is a prime example.
The level of incompetence, lack of customer service and Dont give a Snuff attitude with offering the client Nothing for loyalty or their business is WHY.
Allow me to take anther Hour and a HAlf out of my Busy Month end to correct the failures of SA's unfortunately Largest Bank.
P.S I never knew that Customer Could exsist at the incredibly high levels that they do at FNB

Company: Absa
Country: South Africa
City: PAARDEN EILAND

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