Absa
ABSA not honouring their internet banking policy

Today, 25 April 2013, I went to Absa bank at Quagga Centre, Pretoria west. After a pain staking hour and 30 mins (from 9:30 till after 11am) I was assisted (there were only 4 tellers available- on a pay day). I reset my internet banking pin inside the bank.
I returned to work, and tried to log on to my internet banking. punched in my previous pin, by mistake -only ONCE.
the screen told me I was locked out again!!! You can only imagine my frustration! I used over R100 worth of airtime holding, and calling absa back, only to be told that they cant help me I MUST go reset my *@^$ pin at an absa branch! Absa's conditions specifically say that if you punch any details in incorrectly, 3 times, then only will you be locked out. I punched my pin incorrectly once.
Where is the fairness in this??? How can they expect me to miss more time off work, and go stand in that *@^$ line for another 2 hours? I am extremely annoyed. Please advise..and send to the ombudsman so he can light a flame under their them.

Thank you.

Company: Absa
Country: South Africa
City: Pretoria West

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