Telesure Group Services
Deduction for VA products after cancelling in 2010

Afternoon

I noticed on my bank statement a debit order notification referencing Telesure with the deduction of R113. I cancelled my car policy with Budget in February 2010 and noted to the operator that i was terminating services with Budget for another insurance. However, for some reason a operator I spoke to claims that I had two value added products of which one, scratch policy was terminated for non-payment yet this one policy miraculously always has had a deduction.

I explicitly cancelled all dealing with Budget and it is unacceptable that while one account where a customer can benefit in fixing scratch apprently is cancelled for non-payment one always somehow finds funds in my account. As far as I am concerned I terminated my policies and its unacceptable to have this deduction from my account and have sent a termination notice again and would like a refund.

This is unacceptable!

Company: Telesure Group Services
Country: South Africa
City: Joburg

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